FAQs

We offer free delivery with no minimum spend.

We also have the option to provide a faster delivery service for £2.95.

View our Delivery Information

We are based in Blackpool, Lancashire. Currently we operate out of our own warehouse near the Airport.

View where Cheaper Online is on Google maps

Our phone lines are open Monday to Friday between the hours of 9am and 4pm. Our phone number is 01253 486007

You can get in touch with us via our contact us page.

Unfortunately, at this time we are an online retailer only. We have chosen to stay online only to continue to be able to provide competitive low costs with totally free shipping.

If you have already placed an order and wish to change your personal details, this would not be possible. Unfortunately, we cannot update details on an order that has already been processed. You can contact us if you have already placed an order and we can will come to the quickest resolution for you.

To update your personal details, follow these steps:

1. Log in to your account.
2. Click "View Addresses".
3. Click on "Add a New Address", "Edit" or "Remove".

To change your marketing preferences, you can do the following:

1. Unsubscribe: Click the unsubscribe link at the bottom of our marketing email. You can use this link to opt out of receiving further marketing emails from Cheaper Online.
2. Contact us: You can contacting us directly to request that we stop sending you marketing emails. This can be done by emailing our customer support team, or by calling us on the phone.

No, customers cannot change the delivery address once their order has been placed. If the item has not been dispatched, we can cancel the order so the customer can re-order with the correct address. Please contact us as soon as possible if you need to change the delivery address and we will do our best to accommodate your request.

Not currently, however we are working on this to provide the best possible service to our customers!

You can get in touch with our Customer support team via our contact us page.

We offer a 12 month return to base warranty. We will cover the return shipping costs on any item that is damaged, faulty or unusable, for a hassle free fix or replace service.

If you find that the item you have purchased from us has become unusable, please get in touch with us here, for information on how we can resolve the issue.

View our Returns & Exchanges information

Payment is usually debited straight away, although some payment providers can vary.

View our Payment information

ou will not be charged any extra fees when paying for an order. Our prices are inclusive of any fees and charges. If you are using a payment method such as Klarna or ClearPay, you may be subject to their terms and conditions, which may include additional fees. You can find out more about these payment methods on their respective websites or by contacting their customer service teams.

If you have any questions about the fees associated with your payment method, please don't hesitate to get in touch with us by calling 01253 486007 or by visiting our contact us page.

No, we do not have a minimum spend for free delivery. We offer free delivery with no minimum spend. If you have any other questions about our delivery policies, you can find more information in our Delivery Information page.

We accept a wide range of payment methods, including Klarna, Shopify Payments (which includes credit and debit cards such as Visa, Mastercard, and American Express), and other payment options that may be available in your region.

ClearPay is not currently an accepted payment method, but we are looking into adding it as an option in the future.

For more information on payment methods, you can visit our Payment Information page.

Yes, we do accept Klarna as a payment option. If you would like to pay with Klarna, you can select it as a payment option at checkout.

If you have any questions about using Klarna or any other payment method, you can visit our Payment Information

Unfortunately, we do not currently accept ClearPay as a payment option. However, we are looking into adding it as a payment option in the future.

In the meantime, we accept a wide range of other payment methods, including Klarna and credit and debit cards through Shopify Payments.

For more information on payment options, you can visit our Payment Information page. If you have any further questions, you can also contact us.

Yes, it is secure to pay through our website. We use Shopify Payments for all online transactions, which uses the highest level of encryption and secure servers to ensure that your personal and financial information is kept safe.

In addition, we are PCI DSS compliant, which is a set of security standards designed to ensure that all companies that accept, process, or store credit card information maintain a secure environment.

If you have any further questions about the security of our website, you can view our Privacy Policy or contact us.

Yes, you can place an order with a credit card registered in a different country and have it delivered to the UK. We accept a wide range of payment methods, including international credit and debit cards.

If you have any issues with placing an order or if you have any other questions, you can contact us and we will be happy to assist you.

Yes, you can save your payment and delivery details on our website to make future purchases faster and more convenient. To save your payment and delivery details, you will need to create an account on our website. Once you have an account, you can save your payment and delivery information for use on future orders.

If you have any questions about creating an account or saving your payment and delivery details, you can

Yes, you can place an order over the phone. If you would prefer to place your order by phone, please call us on 01253 486007 during our business hours, which are Monday to Friday between 9am and 4pm.

Our customer service team will be happy to assist you with placing your order and answering any questions you may have.

Please note that payment is usually debited as soon as the order is placed, so you will need to have your payment information ready when you call.

Payment is usually debited as soon as the order is placed. However, please note that some payment providers may have slightly different processing times, so the exact time it takes for payment to be debited may vary.

If you have any questions about payment processing times or any other aspect of placing an order, you can contact us and we will be happy to assist you.

All of our orders come with free UK delivery as standard.

If you wish for a quicker delivery of your order, then you can opt to purchase our premium shipping method for £2.95.

We understand that our customers want their items as soon as possible. That's why we make every effort to dispatch orders within 1 working day of receiving them (excluding bank holidays and notable events).

Getting a new item can be exciting, and we want to make sure our customers don't have to wait any longer than necessary to start using their purchase. We have a team of dedicated staff who work hard to process orders quickly and get them out the door as soon as possible.

Of course, there may be occasional delays due to factors beyond our control, such as bad weather or postal strikes. In these cases, we will do our best to keep our customers informed and updated on the status of their order.

When you place an order with Cheaper Online, you will receive a tracking number via email as soon as your order has been dispatched. This tracking number allows you to track the progress of your order from the time it leaves our warehouse until it is delivered to your doorstep.

To track your order, simply click on the tracking link provided in your email and enter the tracking number. This will provide you with up-to-date information on the status of your order, including its current location and estimated delivery date.

Having a tracking number allows you to stay informed about the progress of your order and helps to ensure that you receive your item in a timely manner. If you have any questions about your tracking number or the status of your order, don't hesitate to contact us for more information.

We apologise for the delay in delivering your order. There are a few possible reasons why your order may not have been delivered yet.

Here are a few things you can check:

• Check the estimated delivery date: When an order has been dispatched, you will receive an email confirming an estimated delivery date. On certain occasions, our couriers delivery dates may change due to network delays.
• Check the delivery address: Make sure that the delivery address you provided at checkout is correct and complete. If there is an error in the delivery address, it may cause a delay in delivery. Check for any delivery notifications: If the courier attempted to deliver your order but was unable to do so, they may have left a delivery notification with instructions on how to rearrange delivery or pick up the package. Please check for any notifications from the courier.
• Contact us: If you have checked the above points and your order still has not been delivered, please don't hesitate to contact us through our Contact Us page. Our customer service team will be happy to assist you and investigate the issue further.

We apologise for any inconvenience caused by the delay in delivering your order. Please contact us and we will do our best to resolve the issue as quickly as possible.

The delivery time for your order will depend on the delivery option you choose at checkout and your location.

• Our standard delivery service is available Monday to Friday and takes 3-5 working days.
• Our express delivery service is available Monday to Friday and guarantees delivery within 1-3 working days for an additional fee of £2.95.

Please note that all delivery times are estimates and may be affected by factors such as public holidays, courier delays, and the availability of the item.

You will receive an estimated delivery date when you place your order, and you can also check the status of your order by logging into your account or you can contact us.

At this time we do not offer any European shipping methods. We are continuing to work with our courier partners to provide this in the future!

We work with a number of different couriers to ensure that we offer the cheapest items that are delivered in the quickest time.

We understand that customers need their items as soon as possible, and we strive to make this possible

Any courier that we have chosen for your particular order is being dispatched with tracking information so you can have peace of mind

We do not currently offer a guaranteed weekend delivery service. Our standard delivery service is available Monday to Friday, and we do not offer delivery on weekends or public holidays.

If you require that your order is delivered faster then our standard delivery service, we do offer an express delivery service, which is available Monday to Friday and guarantees delivery within 1-3 working days for an additional fee of £2.95.

If you have any further questions about our delivery options or need assistance with your order, you can view our Delivery Information or contact us.

If your item does not get delivered, there may be a few different reasons for the delay. Here are a few things you can check:

• Check the estimated delivery date: When an order has been dispatched, you will receive an email confirming an estimated delivery date. On certain occasions, our couriers delivery dates may change due to network delays.
• Check the delivery address: Make sure that the delivery address you provided at checkout is correct and complete. If there is an error in the delivery address, it may cause a delay in delivery.
• Check for any delivery notifications: If the courier attempted to deliver your order but was unable to do so, they may have left a delivery notification with instructions on how to rearrange delivery or pick up the package. Please check for any notifications from the courier.
• Contact us: If you have checked the above points and your order still has not been delivered, please don't hesitate to contact us through our Contact Us page. Our customer service team will be happy to assist you and investigate the issue further.

We apologise for any inconvenience caused by the delay in delivering your order, and we will do our best to resolve the issue as quickly as possible.

If your delivery is late and you would like to cancel your order, please contact us as soon as possible through our contact us page.

We will do our best to cancel your order if it has not yet been dispatched.

However, please note that once an order has been dispatched, it is no longer possible to cancel it. In this case, you will need to wait for the order to be delivered and then follow our returns and exchanges process if you would like to return the items.

You can find more information in our Returns and Exchanges policy.

If you have any further questions or need assistance, please don't hesitate to contact us.

If an item is delivered damaged, we will do our best to help you as quick possible.

First, we will assess the damage to the item and determine whether it can be repaired or if it needs to be replaced. If the item can be repaired, we will send the necessary spare parts at no additional cost.

If the item needs to be replaced, we will arrange for a collection of the faulty item and get a new item sent to you at no additional cost. We will also cover any delivery costs associated with sending the replacement item.

In either case, our goal is to get your new item up and running as soon as possible. If you have any questions or concerns, we are always happy to help and you can contact us via email or phone on 01253 486007.

At Cheaper Online, we offer a return policy for our customers who wish to return items for a refund or exchange. We offer a 30-day return to base warranty for customers who wish to receive a refund. This means that customers have 30 days from the date of purchase to return the item to us for a refund, as long as it is in its original condition and packaging.

We also offer a 12-month return to base warranty for items that have become faulty, stop working or develop issues in the first 12 months. This means that customers can return these items within 12 months of the date of purchase for a repair or replacement, as long as the problem is not the result of abuse, misuse, or other factors that are not covered by the warranty.

If you wish to return an item for an exchange, you will need to get in touch with us via the contact us page. When getting in touch please provide your order number and the reason for the return, as well as any other relevant information.

Once an order has been placed, it is not possible to exchange the items or make changes to the order. This is because the order is processed and dispatched quickly. Making changes to the order would cause delays and potentially disrupt the fulfilment and delivery process.

If a customer wishes to exchange an item or make changes to their order, they will need to contact us and request to cancel the original order. Once the order has been cancelled, you can place a new order for the desired items.

It may be possible to cancel an order if the item has not yet been dispatched. If you wish to cancel your order, you should contact us as soon as possible and request to cancel the order.

If the item has already been dispatched, we may be able to cancel the order. In this case, you will need to wait for the item to be delivered and then follow the return process to send it back to our warehouse. In some instances, we may be able to stop the delivery of the item and get it returned back to our warehouse. However, until the item has been returned, we would not be able to process a refund.

How to return an item at a Evri Parcel Shop:

1. Obtain a returns label from the retailer or manufacturer. You will typically receive this by email.
2. Print the returns label and attach it to the outside of your package. Make sure that it is clearly visible and that all of the information on the label is legible.
3. Take your package to a Evri Parcel Shop. You can find your nearest Evri Parcel Shop by using the Evri Parcel Shop Locator tool on their website.
4. When you arrive at the Parcel Shop, hand over your package to the staff member behind the counter. They will scan the package and provide you with a receipt for the return. Keep this receipt as proof of your return.
5. Once the package has been accepted by the Parcel Shop, it will be collected by Evri and transported back to the retailer or manufacturer. You will typically receive confirmation of the return once it has been processed.

Contact us to organise a returns label.

If your item is too large to return by regular shipping methods, it may be possible for us to arrange for a courier collection service to pick it up from your property. However, please note that this service may come with an additional cost, depending on the size and weight of the item. In order to request a collection service, please contact us with the details of your item and your location, and we will provide you with a quote for the service and any applicable fees.

In order to request replacement parts, you will need to contact us, providing proof of purchase and a detailed description of the parts that are missing or damaged. It is also helpful to include photos or videos of the item to show the extent of the damage or missing parts.

You have 30 days to return your order for a refund. Delivery costs will not be covered when returning an item for a refund. The return will be processed within 3-5 working days, except during bank holidays.

Our return to base warranty covers a period of 12 months. If you receive a damaged, faulty, or unusable item, we will take care of the return shipping fees for a hassle-free repair or replacement service.

We do not cover shipping costs for returns requiring a refund.