3 Person Textoline Swinging Garden Hammock with Canopy
Further Delivery Information
Royal Mail Delivery:
- Cheaper Online Ltd
Tel: 01253 486007
If an item is to be exchanged for whatever reason (including damaged in transit or faulty on arrival) we MUST receive the damaged / faulty item back before dispatching the replacement.
All items are sent with an insured service. If the item appears to have damage to the outer packaging upon arrival you must sign for the item as "damaged" You can then inspect the item more closely once the courier has gone. If a problem is found, please contact us via email within 48 hours. We can then arrange to have the item or part thereof replaced. If your item arrives damaged it will be collected and replaced at our cost. If you would prefer to cancel the order and return it for a full refund then you can do so.
All items are covered by a 12 month RTB warranty. Any items found to be faulty on delivery should be notified to us by email within 14 days. Starting the day after delivery, if the item is found to be faulty within 12 months it can be returned for repair or replacement.
Orders can be cancelled for up to 14 days from the day after the date of delivery. If you wish to cancel your must inform us via email within 14 days of the receipt of the goods. The item(s) must then be returned to us within a further 14 days. The refund will be made within a maximum of 14 days after we receive the item back at our warehouse.
The 14 days notice period required to cancel goods starts on the day directly following the date the goods were delivered. The buyer is to be responsible for the cost of postage when returning the item. If we have the item collected by our couriers we reserve the right to deduct the cost of the return shipping from any applicable refund
- The buyer must take "reasonable care" of the goods prior to returning them to us.
- The goods must not be opened or used in any way.
- The above terms are applicable for ALL cancelled orders.
To return goods to us you must contact us to agree the return. All returned items must be back with us 14 days from the date we authorise the return. Return postage costs are to be met by the buyer.